Privacy Policy

1. Introduction

16j165 is an online gaming platform serving Filipino players across the Philippines, offering live dealer casino games, slot machines, online bingo, and sports betting. In the course of providing these services, 16j165 necessarily collects and processes certain personal information about its players and website visitors.

We take our obligations as a personal information controller seriously. This Policy is designed to give you a clear, honest, and complete picture of our data practices so that you can make informed decisions about your use of the 16j165 platform. If you have questions about anything in this Policy, our Data Protection Officer is available to assist — see Section 14 for contact details.

This Policy applies to all personal data collected through the 16j165 website, mobile platform, customer support channels, and any other 16j165 service. It does not apply to third-party websites or services that may be linked from the 16j165 platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, the personal information controller responsible for your data is 16j165 Casino, operating the platform at https://16j165.net.

16j165 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO directly using the details provided in Section 14 of this Policy.

3. Personal Data We Collect

16j165 collects the following categories of personal data:

• Full legal name, date of birth, and gender;
• Residential address (including city, province, and postal code);
• Email address and mobile phone number;
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license) submitted for KYC verification.

• GCash account number or registered mobile number;
• PayMaya / Maya account details;
• Bank account details (account name, account number, bank name) for bank transfer transactions;
• Transaction history, including deposits, withdrawals, and gaming activity on the 16j165 platform.

• Game play history, bet amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods);
• Customer support interaction records, including chat transcripts and email correspondence.

• IP address, device type, operating system, and browser type;
• Pages visited on the 16j165 platform, time spent, and navigation paths;
• Cookie identifiers and similar tracking technologies (see Section 9);
• Login timestamps and session activity logs.

4. How We Collect Your Data

16j165 collects personal data through the following means:

• Direct submission: Information you provide when registering a 16j165 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the 16j165 platform, through cookies, server logs, and similar technologies;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from GCash, PayMaya, and banking partners in connection with your transactions.

5. Purpose & Legal Basis for Processing

16j165 processes your personal data for the following purposes and on the following legal bases:

Where 16j165 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

16j165 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, and our banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with applicable regulations;
• Anti-fraud and AML screening services: Providers that help 16j165 detect and prevent fraudulent activity and money laundering;
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on behalf of 16j165 under strict data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law or regulatory directive;
• Legal and professional advisors: Lawyers, auditors, and compliance consultants engaged by 16j165, subject to professional confidentiality obligations.

All third parties with whom 16j165 shares personal data are required to handle that data in accordance with applicable data protection laws and the terms of their agreements with 16j165.

7. Data Retention

16j165 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active 16j165 account, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes;
• Technical and usage logs: Retained for up to twelve (12) months, unless a longer period is required for security investigation purposes.

When personal data is no longer required, 16j165 will securely delete or anonymize it in accordance with our data disposal procedures.

8. Security Measures

16j165 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 16j165 platform;
• Encryption at rest for sensitive personal and financial data stored on 16j165 servers;
• Multi-factor authentication (MFA) options for player accounts;
• Role-based access controls ensuring that 16j165 staff can only access personal data necessary for their specific job functions;
• Regular security audits and penetration testing conducted by independent security professionals;
• Intrusion detection and monitoring systems operating continuously across the 16j165 infrastructure;
• Staff training on data protection obligations and secure data handling practices.

While 16j165 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 16j165 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Cookies & Tracking Technologies

The 16j165 platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the 16j165 platform, including session management and security. These cannot be disabled without affecting platform functionality;
• Functional cookies: Remember your preferences, such as language settings and display options, to personalize your 16j165 experience;
• Analytics cookies: Collect aggregated, anonymized data about how players use the 16j165 platform, helping us identify areas for improvement;
• Marketing cookies: Used to deliver relevant promotional content about 16j165 offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 16j165 platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 16j165:

• Right to be informed: You have the right to know what personal data 16j165 collects about you and how it is used — which is the purpose of this Policy;
• Right of access: You may request a copy of the personal data 16j165 holds about you at any time;
• Right to rectification: If any personal data 16j165 holds about you is inaccurate or incomplete, you have the right to request correction;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 16j165's legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, subject to 16j165's overriding legitimate grounds;
• Right to data portability: You may request that 16j165 provide your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: If you believe 16j165 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. 16j165 will respond to all verified data subject requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Minors & Age Restriction

The 16j165 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law. 16j165 does not knowingly collect personal data from individuals under the age of 21.

If 16j165 discovers that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposits in accordance with our Terms and Conditions. If you believe that a minor has registered a 16j165 account, please contact our support team immediately.

12. Cross-Border Data Transfers

In some cases, personal data collected by 16j165 may be transferred to, stored, or processed in countries outside the Philippines — for example, where our cloud infrastructure providers or KYC service providers operate servers in other jurisdictions.

Where such transfers occur, 16j165 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. 16j165 will not transfer your personal data to a foreign country unless that country provides an adequate level of protection, or appropriate safeguards have been implemented.

13. Changes to This Privacy Policy

16j165 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, 16j165 will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how 16j165 protects your personal data. Your continued use of the 16j165 platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 16j165, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.